Latest COVID-19 updates for Genea Elements IVF clinics

Updated Friday, 11 February 2022

The COVID-19 situation across Australia is fluid with differing health directions in each state and territory. We have gathered as much information as possible on the COVID-19 Safety Measures in place in each of our clinics and outlined it below but please remember that this is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you as soon as possible.

We know that this remains a challenging situation and these restrictions may be upsetting for some of you but we thank you for your support. As always, the safety and wellbeing of our patients and staff is of paramount importance. Our highly-experienced Fertility Counsellors are available to support you. You can contact them directly through Reception or by emailing

Reduced COVID-19 restrictions are in place; however, NSW Health advises continued caution. As at 11 February 2022:

  • Disposable surgical masks (not re-usable cloth) must be worn in the clinic at all times
  • If you are contemplating treatment, please contact your Nursing Team to discuss up to date COVID testing processes.
  • You must now complete Genea’s COVID Screening check in using the QR code in addition to the NSW Government QR Code check at the entrance of your clinic or in the foyer prior to entering the clinic.
  • Partners, support people and children cannot attend Morning Clinic.
  • Partners and support people will not be able to wait in the Day Surgery recovery bay while you have your procedure, they will have to wait offsite. The Day Surgery Team will call your partner or support person to come and collect you when you’re ready to be discharged.
  • If there are extenuating circumstances (e.g. mobility, visual or hearing impairment) that mean it’s essential your partner or support person stays with you, please talk with your Nursing Team as soon as possible. Your partner or support person will need to have a RAT test at the same time as you. Please ask them to limit their movement out and about in the community until after your procedure.
  • Partners providing sperm samples on the day of procedure: if you can deliver your sperm sample to Genea within 45 minutes of collection, then that’s the best option. Please speak with your Nursing Team or Reception Team about picking up an at-home sperm collection kit. If you’re not able to achieve the 45-minute time requirement, you can come into the clinic to provide your sperm sample on the day of procedure and then leave. Please speak with your Nursing Team to arrange.
  • We recommend that you limit your movement in the community during your cycle.
  • Please be vigilant of even the mildest of symptoms. If symptoms develop, get tested and self-isolate until you receive a negative result.
COVID Safe badge

Enhanced safety measures across all Genea clinics

What we need you to do if you're visiting one of our clinics

If you’re due to attend an appointment at any Genea clinic and you are feeling unwell, it is important that you contact the clinic prior to attending.

Please make sure you’ve got your mask on as you arrive at our NSW, ACT and Victorian clinics.

When you arrive at any Genea clinic, you will be required to sign in using the ACT Health COVID safe App (ACT only) or Genea’s COVID-19 Screening App using the QR code at the clinic entrance or foyer prior to entering.

  • If you answer “No” to the screening question on the App, you will be able to enter our clinics.
  • If you answer “Yes” to the screening question on the App, you will not be able to enter our clinics and will need to phone the contact number provided for further instructions.

You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. 

Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator®, exclusive to Genea.

If you’re ready to get started at Genea, please call 1300 361 795.

If you need to speak with your Fertility Specialist about a treatment plan, please get in touch directly with their rooms.

If you’ve got a treatment plan but still need to organise your Nursing Interview or your PRC discussion, please speak with your PRC Team to make an appointment.

This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.

Genea continues to follow the advice of local agencies including the Fertility Society of Australia and the Australian Department of Health.

Further information and advice

#stopthespread by following official Australian Government COVID-19 health information below.

A dedicated National Coronavirus Helpline (1800 020 080) has been established alongside a suite of reliable sources of information about COVID-19:

  • People are being encouraged to to go online to to find the information they need and relieve the demand on the helplines.
  • The HealthDirect website is regularly updated from government sources to provide timely and accurate consumer-friendly advice and information.
  • HealthDirect also has a Symptoms Checker – it’s an online self-guided tool which has been updated to identify people experiencing COVID-19-specific symptoms and provide advice on what they should do next, such as calling ahead before a visit to a GP or emergency department.
  • Download the Coronavirus Australia app from the Apple App Store and on Google Play, or join the WhatsApp group for updates.


Chat to Genea Element’s Fertility Advisor to ask general questions, gain more information, or work out next steps.

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