Latest COVID-19 updates for Genea Elements IVF clinics

Updated Monday, 29 November 2021

The COVID-19 situation across Australia is fluid with differing health directions in each state and territory. We have gathered as much information as possible on the COVID-19 Safety Measures in place in each of our clinics and outlined it below but please remember that this is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you as soon as possible.

We know that this remains a challenging situation and these restrictions may be upsetting for some of you but we thank you for your support. As always, the safety and wellbeing of our patients and staff is of paramount importance. Our highly-experienced Fertility Counsellors are available to support you. You can contact them directly through Reception or by emailing counselling@genea.com.au.

Lockdown has been lifted in NSW, however NSW Health advises continued caution. Some restrictions remain in place for unvaccinated people. As of 29 November 2021:

  • Masks remain mandatory at all times whilst onsite at any Genea clinic.
  • Bulk billed Ovulation Tracking is on hold for now.
  • Partners, support people and children cannot attend Morning Clinic.
  • COVID Safe check-ins are still required.
  • We recommend that during your cycle you still try to limit your movement out and about in the community.
  • Now is the time for extra vigilance concerning even the mildest of symptoms. Please get tested and self-isolate until you receive a negative result.

We’re pleased to announce the following changes will apply for fully vaccinated patients from Monday 29 November:

  • Fully vaccinated patients require just one COVID PCR test, three days before their procedure.
  • Fully vaccinated partners and support persons are welcome to accompany you to Day Surgery but will also require a COVID PCR test three days before your procedure (but may only enter the procedure room for your embryo transfer).
  • Fully vaccinated partners can produce their sperm sample onsite on the day of procedure. Alternatively, they may produce at home and drop the sample off (if you can bring it to the clinic within 45mins of collection).
  • Fully vaccinated patients and partners/support person will be required to show their vaccination certificate prior to entry to Day Surgery
  • Fully vaccinated patients and partners/support persons returning from overseas travel, must have a COVID PCR test with a negative result within 24 hours of arriving and on day 7 prior to entering a Genea Clinic.

For our unvaccinated patients and patients who’ve only had 1 dose of the COVID vaccine, these safety measures will continue to be in place:

  • COVID surveillance testing is still required every three days starting from your first ultrasound through until your procedure.
  • Unfortunately, unvaccinated partners and support people will not be able to accompany you to your Day Surgery procedure and will need will need to wait offsite. The Day Surgery Team will call your partner or support person to come and collect you when you’re ready to be discharged.
  • Unvaccinated partners providing sperm samples on the day of procedure: collect offsite where sperm samples can be dropped to Genea within 45 minutes of collection. Please speak with your Nursing Team or Reception Team about picking up an at-home sperm collection kit. If you’re not able to achieve the 45 minute time requirement, your partner will need to have a COVID PCR test 2 days prior to onsite collection.
  • If there are extenuating circumstances (e.g. mobility, visual or hearing impairment) that mean it’s essential your partner or support person stays with you, please talk with your Nursing Team as soon as possible. Your partner or support person will need to have a COVID PCR test at the same time as you and will be required to isolate until the day of your procedure. Genea will provide COVID test referral forms for both of you.
COVID Safe badge

Enhanced safety measures across all Genea clinics

What we need you to do if you're visiting one of our clinics

If you’re due to attend an appointment at any Genea clinic and you are feeling unwell, it is important that you contact the clinic prior to attending.

Please make sure you’ve got your mask on as you arrive at our NSW, ACT and Victorian clinics.

When you arrive at any Genea clinic, you will be required to sign in using the Government QR code check-in app. You’ll then be asked whether you have any influenza like illness or acute respiratory symptoms such as a cough, shortness of breath or a sore throat.

You’ll be asked if you or your household member/s have been notified by the Health Department that you/they are a close or casual contact.
You’ll likely also be asked to check the list of COVID-19 case locations to ensure you haven’t been to any of the affected venues. All other COVID cautions remain in place.

If you answer “No” to the health questions and the affected venues list, you will be provided access to our clinics.

If you answer “Yes” to the health questions you will be provided with a surgical mask and Department of Health COVID-19 Factsheet;

  • You will also be advised to leave the premises and immediately contact your GP or a COVID-19 Screening Service for further testing and assessment;
  • You will not be able to return to a Genea site until you have provided your Fertility Specialist and Genea with evidence of your COVID-19 negative result;
  • Unfortunately this may mean that on the day your treatment or procedure will be postponed or cancelled (including egg collection or embryo transfer).

You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. 

Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator®, exclusive to Genea.

If you’re ready to get started at Genea, please call 1300 361 795.

If you need to speak with your Fertility Specialist about a treatment plan, please get in touch directly with their rooms.

If you’ve got a treatment plan but still need to organise your Nursing Interview or your PRC discussion, please speak with your PRC Team to make an appointment.

This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.

Genea continues to follow the advice of local agencies including the Fertility Society of Australia and the Australian Department of Health.

Enhanced precautionary measures

All Fertility Specialist, Fertility GP, Nursing, PRC, and Counselling appointments are now being conducted via phone/Skype. Fertility GP appointments have resumed in-person appointments.

The wellbeing of our patients and staff is always our priority and we ask for your assistance in order for us to continue to provide the best possible care at this time.

We understand that this can be an anxious time and would like to remind you that our Counsellors are here for our patients. You can contact them directly through Reception or by emailing counselling@genea.com.au.

You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. 

Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator®, exclusive to Genea.

We appreciate your cooperation during this time and please contact your Nursing Team if you have any questions or concerns.

Further information and advice

#stopthespread by following official Australian Government COVID-19 health information below.

A dedicated National Coronavirus Helpline (1800 020 080) has been established alongside a suite of reliable sources of information about COVID-19:

  • People are being encouraged to to go online to healthdirect.gov.au/coronavirus to find the information they need and relieve the demand on the helplines.
  • The HealthDirect website is regularly updated from government sources to provide timely and accurate consumer-friendly advice and information.
  • HealthDirect also has a Symptoms Checker – it’s an online self-guided tool which has been updated to identify people experiencing COVID-19-specific symptoms and provide advice on what they should do next, such as calling ahead before a visit to a GP or emergency department.
  • Download the Coronavirus Australia app from the Apple App Store and on Google Play, or join the WhatsApp group for updates.

Enquiries

Chat to Genea Element’s Fertility Advisor to ask general questions, gain more information, or work out next steps.







Subscribe to receive information and notice of events relating to fertility.
I have read and agree to the Genea Elements IVF Privacy Policy and Collection Statement. Genea Elements IVF has legal obligations to protect your personal information and to provide you with details about how we deal with this information.

Scroll to top